The MTR Corporation Limited ("MTR CORPORATION", "we", "our" or "us") respects your legal rights of privacy when collecting, storing, using and transmitting personal data and this Privacy Policy Statement explains our privacy practices. It is our policy to pledge to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong Special Administrative Region. In doing so, we will ensure compliance by our staff to the strictest standards of security and confidentiality.
We limit the collection and use of personal data (which is information about individuals from which it is possible to identify that individual) to the specific information we need to operate our business, provide our services to you and offer various opportunities and information which may be of interest to you.
This statement explains our practice in relation to the collection, retention, storage and sharing of personal data.
In the event that there is any inconsistency between the English and Chinese version of this Privacy Policy Statement, the English version shall prevail.
We collect your personal data when you register as a user of the Website ( www.mtr.com.hk/throughtrain ) or when you furnish us with your personal data.
The purposes for which it is obligatory for you to provide your personal data are:
(i) application, termination and continuation of the use of the services of the Website and membership of the Website;
(ii) processing billing and payment;
(iii) handling and following up service calls, enquiries and complaints;
(iv) verification of your identity;
(v) for internal statistical research and analysis.
The purposes for which it is only voluntary for you to provide your personal data are:
(i) for direct marketing of our products and services; and
(ii) for such purposes as would enable us or our affiliates of such data to provide websites or other electronic services, which we believe, are suitable for or may be of interest to you;
(iii) for other promotions of our operations in connection with the use of the Website;
(iv) for our future marketing purposes and / or joint promotion with third parties.
However, if you desire to opt-out from receiving any marketing materials or email updates from us, you can choose that option at the time of sending us the data, or subsequently unsubscribe to these services by updating your profile or contacting our Intercity Through Train Customer Service Centre at ipsc@mtr.com.hk
Some personal data may be gathered over the Internet through the use of “cookies”. Cookies are small bits of information that are automatically stored by a website on a person's web browser in their computer that can be retrieved by that website. With the use of cookies, we can better serve you when you return to our site. Most web browsers automatically accept cookies, but you can edit your browser options to block them. However, if you do so, you may not be able to access certain areas of our website.
We may collect information regarding your IP address, browser type, domain name and access time.
When collecting personal data over the Internet we will use such secured encryption systems as are appropriate to the nature of the data being collected.
Where personal data are stored electronically, it will be kept in a password-protected form. Personal data, whether stored in electronic form on computers or in hard-copy form will be accessible only by authorised officers or employees of MTR.
In cases where we do collect personal data from you, we will:
(i) tell you that we are doing so and the use that we will make of such personal data we collect;
(ii) give you the opportunity to "opt out" (that is to restrict the uses we will make of such personal data); and
(iii) tell you how we will store your personal data and how you can review, change and delete the personal data we have stored.
We agree to take all practicable steps to keep your personal data confidential but we may transfer/assign such data to any agent, adviser, auditor, contractor or service provider who provides services or advice to us in connection with our operations insofar as required to enable us to provide, or assist us in providing, the services to you.
Except as expressly mentioned in this Privacy Policy Statement we will not disclose your personal data unless we are required to do so by law.
Personal data you provide to us will be retained only for such period as may be necessary for the carrying out of the purposes referred to in this Privacy Policy Statement or as otherwise specified at the time of collection.
You have the right to request access to and (if appropriate) correction of personal data held by us about you. If you wish to exercise this right, please write to us at the address below and marked Confidential on the envelope.
We have the right to, and may, charge a reasonable fee for processing a data access request.
We are committed to protecting any personal data you supply to us. If you have any questions or complaints about our Privacy Policy, please contact us at:
MTR Corporation Limited
Address :
MTR Headquarters Building
33 Wai Yip Street
Kowloon Bay
Kowloon, Hong Kong
Attention :
[Secretarial & Legal Department]
Personal Data Privacy Officer
(Marked Confidential)
e-mail: PDPO@mtr.com.hk
THIS PRIVACY POLICY STATEMENT IS SUBJECT TO CHANGE. ANY CHANGES WILL BE POSTED ON THIS PAGE.