| Ticketing Information |
|
| Through Train tickets can be purchased through the following channels: |
|
| Intercity Passenger Services Centre at East Rail Line Hung Hom Station |
6:30 am -- 7:30 pm |
| Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin Stations |
7:00 am -- 7:00 pm |
| Light Rail Customer Service Centre at Tuen Mun Ferry Pier Terminus and West Rail Line Tin Shui Wai Station |
7:30 am -- 9:00 pm |
| Tele-ticketing and Enquiry Hotline (852) 2947 7888 |
5:00 am -- 03:00 am (next day) |
| e-Ticketing (www.mtr.com.hk/throughtrain) |
5:00 am -- 03:00 am (next day) | |
|
| China Railway(HK) Holdings Ltd. |
(852) 2732 1883 |
| China Travel Service (H.K.) Ltd. |
(852) 2851 1700 |
| Farrington American Express Travel Services |
(852) 2808 2828 |
| Gray Line Tours of Hong Kong |
(852) 2723 5445 |
| GZTC International Tour Co. Ltd. |
(852) 2139 2155 |
| Hua Min Tourism Company Ltd. |
(852) 3106 6777 |
| HYFCO Travel Agency Ltd. |
(852) 2516 9968 |
| JTB (Hong Kong) Ltd. |
(852) 2734 9288 |
| Norray Travel Company Ltd. |
(852) 2739 3398 |
| Swire Travel Ltd. |
(852) 2579 6688 |
| Westminster Travel Ltd. |
(852) 2369 5051 |
| Jebsen Travel Ltd. |
(852) 3180 3240 |
| Xin Jing Travel Services Ltd. |
(852) 2334 7351 |
|
|
| Tele-ticketing and Enquiry Hotline User's Guide |
|
|
|
| Booking Cut-off Time |
| Intercity Passenger Services Centre at East Rail Line Hung Hom Station |
20 mins before train departure |
6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line |
| Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin Stations |
1 hour before train departure |
6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line |
| Light Rail Customer Service Centres at Tuen Mun Ferry Pier Terminus and West Rail Line Tin Shui Wai Station |
2 hours before train departure |
6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line |
| Tele-ticketing and Enquiry Hotline (852) 2947 7888 |
45 minutes before train departure |
6 hours before train departure for Guangdong Line |
| e-Ticketing |
45 minutes before train departure |
6 hours before train departure for Guangdong Line | |
|
| Advanced Booking Period |
| Guangdong Line |
Hung Hom <--> Dongguan(Changping)/Guangzhou East/Foshan/Zhaoqing |
60 days |
| Shanghai Line |
Hung Hom <--> Shanghai |
60 days |
| Beijing Line |
Hung Hom <--> Beijing West |
60 days | |
|
| Remarks: Southbound tickets from Zhaoqing or Foshan to Hung Hom are only available for sale in the Mainland. |
|
| Passengers aged 10 or above require an adult ticket. |
| Passengers aged 5 to 9 require a child ticket. |
| A child under the age of 5 and accompanied by an adult with a valid ticket may travel for free provided that the child does not occupy a seat/sleeper. | |
|
| Information for Passengers Using Tele-Ticketing |
|
| * Only tickets for Guangdong Line are available for tele-ticketing for the time being. |
| * Passengers are required to collect tickets in person at one of the following locations with the credit card through which the booking is made. |
| Intercity Passenger Services Centre at East Rail Line Hung Hom Station |
20 mins before train departure |
| Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin Stations |
1 hour before train departure |
| Light Rail Customer Service Centres at Tuen Mun Ferry Pier Terminus and West Rail Line Tin Shui Wai Station |
2 hours before train departure | |
|
| Ticket Refund Rule |
|
| * Passengers may request a refund for unused Through Train tickets at least 2 hours before train departure |
| * Ticket refund must be made within office hours at where the ticket was purchased. Late requests will not be handled.The scale of ticket refund is listed below: |
|
Guangdong Line |
| Northbound Ticket |
2 hours - 2 days |
50% |
| 3 - 14 days |
70% |
| 15 days or more |
100%(Handling fee will be charged:
HK$15 for adult and HK$7.5 for child) |
| Southbound Ticket |
6 hours - 2 days |
50% |
| 3 - 14 days |
70% |
| 15 days or more |
100%(Handling fee will be charged:
HK$15 for adult and HK$7.5 for child) | |
|
Beijing/Shanghai Line
|
| Northbound Ticket |
2 hours |
80% |
| Southbound Ticket |
2 days |
80% |
|
| Ticket Alteration Rule |
|
| * No alteration can be made to the destination and class. |
| * Ticket alteration must be made at the issuing office. |
| * Alteration to northbound tickets of Guangdong, Beijing and Shanghai Line must be made 30 minutes before train departure. |
* Alteration to southbound tickets of Guangdong Line must be made at least 6 hours before train departure;
Alteration to southbound tickets of Beijing/Shanghai Line must be made at least 2 days before train departure. |
| * Only one alteration will be allowed for a ticket. |
| * Altered tickets are non-refundable. |
|
| Information on Immigration Formalities |
|
| * Immigration formalities are conducted at the departure or arrival station. |
| * To avoid any delay, please arrive at the departure station earlier for exit formalities. |
| Hung Hom |
Passengers are advised to arrive at Hung Hom Station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs. |
| Beijing West |
Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 20 minutes before the train departs. |
| Shanghai |
Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 15 minutes before the train departs. |
| Dongguan(Changping) |
Passengers are advised to arrive at the departure station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs. |
| Guangzhou East |
| Foshan |
| Zhaoqing | |
|
| For further information, please call the Intercity Passenger Services Hotline: (852) 2947 7888. |
|
| Timetable and fares are subject to change. Please refer to the station notice for the most up-to-date information. |
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