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Home > Ticketing Information > Notice to Passengers

Notice to Passengers

Booking Cut-off Time

Sales Outlet Northbound Train Southbound Train
Intercity Through Train Customer Service Centre at East Rail Line Hung Hom Station 20 mins before train departure 6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line
Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin stations 1 hour before train departure 6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line
Tourist Services at Island Line Admiralty Station 1 hour before train departure 6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line
Light Rail Customer Service Centres at Tuen Mun Ferry Pier and Tin Yat Stop 2 hours before train departure 6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line
Intercity Ticketing & Service Hotline (852) 2947 7888 30 minutes before train departure 6 hours before train departure for Guangdong Line
e-Ticketing 30 minutes before train departure 6 hours before train departure for Guangdong Line

 

Advanced Booking Period

Route Travelling Station No. of Day
Guangdong Line Hung Hom Changping/Guangzhoudong/Foshan 30 days
Shanghai Line Hung Hom Shanghai 60 days
Beijing Line Hung Hom Beijingxi 60 days

 

Ticket Type
Passengers aged 10 or above require an adult ticket.
Passengers aged 5 to 9 require a child ticket.
A child under the age of 5 and accompanied by an adult with a valid ticket may travel for free provided that the child does not occupy a seat/sleeper.

 

Information for Passengers Using Tele-Ticketing/e-Ticketing

* Only tickets for Guangdong Line are available for tele-ticketing/e-ticketing for the time being.

* Booking through the hotline is subject to a handling charge of HK$12 per ticket (for both adult and child).  The handling charge is non-refundable under any circumstances.  The transaction amount will be deducted from the credit card account automatically.

* Passengers are required to collect tickets in person at one of the following locations with the credit card through which the booking is made.

Tickets Collection Point Ticket Collection Cut-off Time
Intercity Through Train Customer Service Centre at East Rail Line Hung Hom Station 20 mins before train departure
Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin stations 1 hour before train departure
Tourist Services at Island Line Admiralty Station 1 hour before train departure
Light Rail Customer Service Centres at Tuen Mun Ferry Pier and Tin Yat Stop 2 hours before train departure

 Ticket Refund Rule

* Passengers may request a refund for unused Through Train tickets at least 2 hours before train departure

* Ticket refund must be made within office hours at where the ticket was purchased. Late requests will not be handled.The scale of ticket refund is listed below:

Guangdong Line

Type of Ticket Before Departure % of Refund
Northbound Ticket 2 hours - 2 days 50%
3 - 14 days 70%
15 days or more 100%
(Handling fee will be charged: HK$15 for adult and HK$7.5 for child)
Southbound Ticket 6 hours - 2 days 50%
3 - 14 days 70%
15 days or more 100%
(Handling fee will be charged: HK$15 for adult and HK$7.5 for child)

Beijing/Shanghai Line

Type of Ticket Before Departure % of Refund
Northbound Ticket 2 hours 80%
Southbound Ticket 2 days 80%

 

Ticket Alteration Rule

* No alteration can be made to the destination and class.

* Ticket alteration must be made at the issuing office.

* Alteration to northbound tickets of Guangdong, Beijing and Shanghai Line must be made 30 minutes before train departure.

* Alteration to southbound tickets of Guangdong Line must be made at least 6 hours before train departure

* Alteration to southbound tickets of Beijing/Shanghai Line must be made at least 2 days before train departure.

* Only one alteration will be allowed for a ticket.

* Altered tickets are non-refundable.


 

Information on Immigration Formalities

* Immigration formalities are conducted at the departure or arrival station.

* To avoid any delay, please arrive at the departure station earlier for exit formalities.

  Departure Station Points to Note for Departure
Hong Kong Hung Hom Passengers are advised to arrive at Hung Hom Station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs.
Mainland Beijingxi Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 20 minutes before the train departs.
Shanghai Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 15 minutes before the train departs.
Changping Passengers are advised to arrive at the departure station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs.
Guangzhoudong
Foshan

For further information, please call the Intercity Ticketing & Service Hotline: (852) 2947 7888.

Timetable and fares are subject to change.  Please refer to the station notice for the most up-to-date information.

 

List of Prohibited Items

These items are strictly prohibited in trains, stations or anywhere else on railway premises

Explosives : explosives in any form, explosive devises, maroons, etc
Dangerous items : any weapon, e.g. knives, guns, offensive weapons, etc
Compressed gases : petroleum gas, coal gas, oxygen, hydrogen, etc
Flammable liquids : alcohol, retinol, multi-purpose adhesives, thinners, petrol, glass cement, paint spray, hydrogen peroxide, diesel oils, etc
Flammable solids : sulphur, aluminium powder, camphor, etc
Poisons : arsenic trioxide, asphalt, emulsifier of all kinds, power pesticide, termite powder, pesticide spray etc
Corrosives : nitric acid, sulphuric acid, phosphoric acid, etc

The range of prohibited items is extensive and is not limited to these items

 

The MTR Corporation has the absolute authority and at its sole discretion to refuse permission flammable/ toxic/ corrosive items whether or not they are listed above.