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Home > Ticketing Information > Ticket Agents

Ticketing Information

 

Tickets Collection Points:

All train tickets purchased through the Tele-ticketing or e-Ticketing services must be collected at the following locations.

Sales Outlets (Hong Kong) Service Hours
Intercity Through Train Customer Service Centre at East Rail Line Hung Hom Station 7:00 am - 8:05 pm
Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin stations 7:00 am - 7:00 pm
Tourist Services at Island Line Admiralty Station 8:00 am - 7:30 pm
Light Rail Customer Service Centres at Tuen Mun Ferry Pier and Tin Yat Stop 7:00 am - 7:00 pm
The following sales outlets only handle ticket collection and alteration of tickets collected at CTS (HK).  For ticket refund, please go to the Intercity Through Train Customer Service Centre at East Rail Line Hung Hom Station.        
Central Branch of China Travel Services (HK) Limited
Address: 1/F, China Travel Bldg,77 Queen's Road Central, Hong Kong
Tel: 2522 0450
Mon-Fri: 9:00 am - 7:00 pm
Sat, Sun & Holiday: 9:30 am - 5:00
Wanchai  Branch of China Travel Services (HK) Limited
Address: Shop 1, G/F, Southorn Centre, 138 Hennessy Road, Wanchai, Hong Kong
Tel: 2832 3888

 

Sales Outlets (Guangzhou) Service Hours
Grand Palace Hotel - Hotel Lobby (No. 148, Linhe Zhong Road, Tianhe District, Guangzhou)* 9:00 am - 8:00 pm

*Grand Palace Hotel only provides ticket collection service. Ticket alteration and refund will not be handled.

 

Through Train tickets can be purchased through the following channels:

Sales Channels Service Hours
Intercity Through Train Customer Service Centre at East Rail Line Hung Hom Station 7:00 am - 8:05 pm
Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin Stations 7:00 am - 7:00 pm
Tourist Services at Island Line Admiralty Station 8:00 am - 7:30 pm
Light Rail Customer Service Centres at Tuen Mun Ferry Pier and Tin Yat Stop 7:00 am - 7:00 pm
Tele-ticketing and Enquiry Hotline (852) 2947 7888 7:00 am - 7:00 pm
e-Ticketing (www.mtr.com.hk/throughtrain) 5:00 am - 3:00 am (next day)

 

Appointed Ticket Agents (over 50 outlets) Enquiry Hotline
China Railway(HK) Holdings Ltd. (852) 2732 1883
China Travel Service (H.K.) Ltd. (Branch Offices) (852) 2851 1700
Global Business Travel Hong Kong Limited (852) 3121 3121
Gray Line Tours of Hong Kong (Branch Offices) (852) 2368 7114
GZTC International Tour Co. Ltd. (852) 2139 2155
Hong Thai Travel Services Limited (852) 2108 8111
Hua Min Tourism Company Ltd. (852) 3106 6777
JTB (Hong Kong) Ltd. (852) 2734 9288
Travel Expert Ltd. (852) 3700 2662
Norray Travel Company Ltd. (852) 2739 3398
Connexus Travel Limited (852) 3151 8888
Westminster Travel Ltd. (852) 2313 9800
Jebsen Travel Ltd. (852) 3119 8111
Xin Jing Travel Services Ltd. (852) 2334 7351
Shun Tak Travel Services Limited (852) 2859 3496