Booking Cut-off Time
| Sales Outlet | Northbound Train | Southbound Train |
| Intercity Through Train Customer Service Centre at East Rail Line Hung Hom Station | 20 mins before train departure | 6 hours before train departure for Guangdong Line 5 days before train departure for Beijing/Shanghai Line |
| Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin stations | 1 hour before train departure | 6 hours before train departure for Guangdong Line 5 days before train departure for Beijing/Shanghai Line |
| Tourist Services at Island Line Admiralty Station | 1 hour before train departure | 6 hours before train departure for Guangdong Line 5 days before train departure for Beijing/Shanghai Line |
| Light Rail Customer Service Centres at Tuen Mun Ferry Pier and Tin Yat Stop | 2 hours before train departure | 6 hours before train departure for Guangdong Line 5 days before train departure for Beijing/Shanghai Line |
| Intercity Ticketing & Service Hotline (852) 2947 7888 | 30 minutes before train departure | 6 hours before train departure for Guangdong Line |
| e-Ticketing | 30 minutes before train departure | 6 hours before train departure for Guangdong Line |
Advanced Booking Period
| Route | Travelling Station | No. of Day |
| Guangdong Line | Hung Hom Changping/Guangzhoudong/Foshan | 30 days |
| Shanghai Line | Hung Hom Shanghai | 60 days |
| Beijing Line | Hung Hom Beijingxi | 60 days |
| Ticket Type |
| Passengers aged 10 or above require an adult ticket. |
| Passengers aged 5 to 9 require a child ticket. |
| A child under the age of 5 and accompanied by an adult with a valid ticket may travel for free provided that the child does not occupy a seat/sleeper. |
Information for Passengers Using Tele-Ticketing/e-Ticketing
* Only tickets for Guangdong Line are available for tele-ticketing/e-ticketing for the time being.
* Booking through the hotline is subject to a handling charge of HK$12 per ticket (for both adult and child). The handling charge is non-refundable under any circumstances. The transaction amount will be deducted from the credit card account automatically.
* Passengers are required to collect tickets in person at one of the following locations with the credit card through which the booking is made.
| Tickets Collection Point | Ticket Collection Cut-off Time |
| Intercity Through Train Customer Service Centre at East Rail Line Hung Hom Station | 20 mins before train departure |
| Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin stations | 1 hour before train departure |
| Tourist Services at Island Line Admiralty Station | 1 hour before train departure |
| Light Rail Customer Service Centres at Tuen Mun Ferry Pier and Tin Yat Stop | 2 hours before train departure |
| Central Branch and Wanchai Branch of China Travel Services (HK) Limited | 1 hour before train departure |
Ticket Refund Rule
* Passengers may request a refund for unused Through Train tickets at least 2 hours before train departure
* Ticket refund must be made within office hours at where the ticket was purchased (except for the ticket collection points at Central and Wan Chai Branch of China Travel Service (HK) Limited). Late requests will not be handled.The scale of ticket refund is listed below:
Guangdong Line
| Type of Ticket | Before Departure | % of Refund |
| Northbound Ticket | 2 hours - 2 days | 50% |
| 3 - 14 days | 70% | |
| 15 days or more | 100% (Handling fee will be charged: HK$15 for adult and HK$7.5 for child) |
|
| Southbound Ticket | 6 hours - 2 days | 50% |
| 3 - 14 days | 70% | |
| 15 days or more | 100% (Handling fee will be charged: HK$15 for adult and HK$7.5 for child) |
Beijing/Shanghai Line
| Type of Ticket | Before Departure | % of Refund |
| Northbound Ticket | 2 hours | 80% |
| Southbound Ticket | 2 days | 80% |
Ticket Alteration Rule
* No alteration can be made to the destination and class.
* Ticket alteration must be made at the issuing office.
* Alteration to northbound tickets of Guangdong, Beijing and Shanghai Line must be made 30 minutes before train departure.
* Alteration to southbound tickets of Guangdong Line must be made at least 6 hours before train departure
* Alteration to southbound tickets of Beijing/Shanghai Line must be made at least 2 days before train departure.
* Only one alteration will be allowed for a ticket.
* Altered tickets are non-refundable.
Information on Immigration Formalities
* Immigration formalities are conducted at the departure or arrival station.
* To avoid any delay, please arrive at the departure station earlier for exit formalities.
| Departure Station | Points to Note for Departure | |
| Hong Kong | Hung Hom | Passengers are advised to arrive at Hung Hom Station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs. |
| Mainland | Beijingxi | Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 20 minutes before the train departs. |
| Shanghai | Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 15 minutes before the train departs. | |
| Changping | Passengers are advised to arrive at the departure station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs. | |
| Guangzhoudong | ||
| Foshan |
For further information, please call the Intercity Ticketing & Service Hotline: (852) 2947 7888.
Timetable and fares are subject to change. Please refer to the station notice for the most up-to-date information.
List of Prohibited Items
These items are strictly prohibited in trains, stations or anywhere else on railway premises
| Explosives | : | explosives in any form, explosive devises, maroons, etc |
| Dangerous items | : | any weapon, e.g. knives, guns, offensive weapons, etc |
| Compressed gases | : | petroleum gas, coal gas, oxygen, hydrogen, etc |
| Flammable liquids | : | alcohol, retinol, multi-purpose adhesives, thinners, petrol, glass cement, paint spray, hydrogen peroxide, diesel oils, etc |
| Flammable solids | : | sulphur, aluminium powder, camphor, etc |
| Poisons | : | arsenic trioxide, asphalt, emulsifier of all kinds, power pesticide, termite powder, pesticide spray etc |
| Corrosives | : | nitric acid, sulphuric acid, phosphoric acid, etc |
The range of prohibited items is extensive and is not limited to these items
The MTR Corporation has the absolute authority and at its sole discretion to refuse permission flammable/ toxic/ corrosive items whether or not they are listed above.